PRIVACY NOTICE

How we use and protect information

Information we collect

We collect registration details such as name, phone number, email address, current school, state, learning mode, JAMB subject combination and guardian phone number. When you use the academy, we also process login details, CBT answers and results, study activity, material progress, admission goals, daily-mission activity, AI Coach questions and responses, tutor selection, payment status, payment reference and referral code. For advertisers, we process contact information, referral-code activity, commission records and the Paystack subaccount code and verified account name supplied by Paystack. Paystack processes card or bank payment details; Prime Digital Academy does not receive or store a full card number, bank account number, PIN or OTP.

Why we use it

We use this information to process registration, verify payment, create and secure student and advertiser accounts, deliver classes and learning resources, calculate academic progress, generate readiness signals and daily missions, personalise AI-assisted study guidance, recommend revision priorities, connect students with tutors, attribute valid referrals, reconcile commissions, prevent fraud, respond to support requests and meet legal or accounting obligations.

Legal basis and younger students

We process information where it is needed to provide the service you requested, meet legal duties, protect the platform and students, or where consent is appropriate. Applicants under 18 should register with the knowledge and permission of a parent or guardian. We collect guardian contact details only where relevant to student support and safeguarding.

Who may receive information

Access is limited to authorised academy administrators and, where necessary, the assigned tutor. We use service providers including Supabase for database, authentication and protected storage, Netlify for website hosting, Paystack for payment processing, and OpenAI for generating the paid JAMB AI Coach response. The AI request may include the student’s question, selected subject and limited learning signals such as weak topics or recent performance; it does not need the student’s phone number, guardian details, payment details or password. Providers process information only for the service they supply and may operate infrastructure outside Nigeria with appropriate contractual and security safeguards.

AI-assisted guidance

The Prime JAMB Coach is an educational support tool. Its answers are automatically generated and can be incomplete or incorrect. Students should not enter passwords, card details, PINs, OTPs or other sensitive secrets into the coach. Course and institution guidance must be confirmed using official JAMB IBASS and, where important, with the academy or institution.

Retention and security

We keep student and learning records while the programme or account is active and afterwards only for the period reasonably needed for support, legal, fraud-prevention and financial record requirements. We then delete or anonymise information where practical. Security controls include paid-account access checks, row-level database rules, protected file storage, server-side payment verification and restricted administrative access. No online system can guarantee absolute security.

Your choices and rights

You may ask to access, correct or delete personal information, object to or restrict certain processing, withdraw consent where consent is the basis, or request information about how data is used. Some records may be retained where required by law or needed to resolve a payment or dispute. You may also complain to the Nigeria Data Protection Commission.

Essential browser storage

The site uses essential session and local browser storage to keep you signed in, remember an unfinished payment and protect the registration flow. We do not use this essential storage for third-party advertising.

PAYMENT TERMS

Registration activates only after verification

• The JAMB 2027 registration fee is ₦7,000 NGN. The student account and protected academy access are created only after Paystack confirms a successful payment.
• Payments are processed by Paystack. Students must use accurate registration information and a payment method they are authorised to use.
• A pending, failed, abandoned or reversed transaction does not activate academy access. A bank debit alone is not proof of final settlement; the Paystack reference is used to verify the transaction.
• Where a valid advertiser code is used, the student still pays ₦7,000. The academy’s referral arrangement does not add a separate charge to the student.
• An advertiser commission is recorded only after Paystack verifies the registration amount, currency and configured subaccount split. Duplicate webhooks do not create duplicate commission records. A processed refund, reversal or material payment dispute may reverse or place the related commission under review.
• Keep the payment reference. It is required for support, reconciliation or a refund request. Never disclose a card PIN, OTP or full card number to an academy representative.
• If the published fee or included service changes, the new amount applies only to registrations started after the change unless the student agrees otherwise.

REFUND POLICY

A fair process for genuine payment problems

When a refund or remedy may apply

• A verified duplicate payment will be refunded for the duplicate transaction.
• If payment succeeds but the academy cannot activate the registration or deliver the purchased service within a reasonable time, we will first try to correct the problem and, where it cannot be corrected, provide an appropriate refund.
• If Prime Digital Academy cancels a paid service without a suitable replacement, the affected unused portion will be refunded or moved to an agreed alternative.
• A change-of-mind request made within seven days and before substantial portal, material, class or tutor use will be reviewed. Once protected content has been downloaded or substantial service has started, any refund may reflect the service already supplied, except where the law requires otherwise.

How to request a refund

Contact the academy through the WhatsApp support link and provide the student’s full name, registration email, phone number, payment reference, payment date and reason. We aim to acknowledge a complete request within two business days and give a decision or request more evidence within five business days.

Processing time

After an approved refund is submitted, Paystack and the student’s bank control the final arrival time. Paystack states that a processed refund can take up to 10 business days to reach the customer. Reversed or fraudulent transactions may also reverse any related advertiser commission.

This policy does not remove any right or remedy available under applicable Nigerian consumer law.

STUDENT TERMS

Responsible use of the academy

• Your account is personal. Do not share login details, sell access, attempt to bypass payment controls or use another student’s account.
• CBT questions, explanations, class content and watermarked materials are for the registered student’s study only. Copying, reselling, republishing or removing academy identification is prohibited.
• Students must use tutor and community communication respectfully. Abuse, harassment, fraud, system interference or repeated copyright misuse may lead to restricted or suspended access after review.
• The academy supports preparation but cannot guarantee a particular JAMB score, admission result or examination outcome. Results depend on the student’s study, attendance and performance.
• Readiness scores, daily missions, course-match signals and AI Coach responses are study guidance—not official JAMB decisions. Students remain responsible for confirming current subject and institution requirements through official JAMB channels.
• We may update timetables, tutors, materials or platform features where reasonably needed. Important changes will be communicated through the portal or academy contact channels.